RETURN

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Your 14-Day Right to Cancel
 

You have 14 days from the day your order arrives to let us know you'd like to cancel. Once you've told us, you have a further 14 days to send the item back.
 

To cancel, contact us by WhatsApp on 07947 983570, by email at info@ladiesgirdle.co.uk, or by phone on 0203 417 2270, quoting your order number.
 

Condition of Returned Items
 

Because shapewear and compression garments are intimate items worn next to the skin, we can only refund items returned in a condition we can resell. Please return items:

• Unworn and unwashed

• With all original tags and packaging attached

• Free from marks, make-up, fake tan, fragrance, deodorant or pet hair

• Within 14 days of telling us you're cancelling
   

You're welcome to try it on. Please do — try the garment on over your own underwear, exactly as you would in our Brixton shop, to check the size and fit. What we can't accept back is a garment that's been worn beyond that: worn out of the house, slept in, exercised in, or washed.
 

Where an item comes back showing signs of wear, we will reduce your refund to reflect the loss in value. For an intimate garment that can no longer be sold, that reduction may be the full value of the item. We'll always contact you first, send you photographs of what we've received, and return the garment to you free of charge if you'd like it back.
 

Post-Surgery Garments
 

Stage 2 and Stage 3 fajas and other post-operative garments are returnable on the same terms. Please talk to us before you order if you have any doubt about which stage or size you need — we'd much rather spend ten minutes getting it right than have you buy the wrong garment during your recovery.
 

Exchanges — Usually the Better Option
 

If the size isn't right, we'd normally rather exchange than refund. Message us on WhatsApp with your measurements and we'll advise the correct size. We'll send the replacement as soon as your original reaches us. If the new size costs less we refund the difference; if it costs more we'll send a payment link.
 

Return Postage
 

You cover return postage unless the item is faulty, damaged, or not what you ordered — in which case we cover it in full. Please use a tracked service and keep your proof of postage. Until an item reaches us it remains your responsibility, and we can't refund items lost in transit without proof of posting.
 

Your Refund
 

Refunds go back to your original payment method within 14 days of us receiving the item, or of receiving your proof of postage, whichever comes first. Where you cancel the whole order we also refund the standard outbound delivery charge. If you paid for an upgraded delivery service, we refund the standard rate.
 

Faulty or Incorrect Items
 

Separately from the 14-day cancellation right, the Consumer Rights Act 2015 gives you the right to a repair, replacement or refund if an item is faulty, not as described, or not fit for purpose. Send photos to info@ladiesgirdle.co.uk within 30 days and we'll put it right, including return postage.
 

Not Sure? Ask Us First.
 

Please don't guess your size. Message us on WhatsApp on 07947 983570 with your measurements — bust, natural waist and low hip — and, if it's post-surgery, your procedure, your surgery date and your surgeon's instructions. We'll tell you exactly what to order.

We've been fitting Colombian fajas from our shop in Brixton since 2014. Getting you into the right garment matters more to us than making the sale.
 

Returns Address
Ladies Girdle Ltd, 28 Atlantic Road, Brixton, London SW9 8JA

Company Details
Ladies Girdle Ltd · Registered in England & Wales, company no. 09309430 · Registered office: 28 Atlantic Road, Brixton, London SW9 8JA

This policy does not affect your statutory rights.
Last updated: 01 July 2026